Refund policy
*** EXCHANGE POLICY ***
PLEASE CONTACT US TO START THE PROCESS:
EMAIL :LANUEVAMODA098@GMAIL.COM PH: (432)653-5522, OR MESSENGER ON OUR SOCIAL MEDIA PAGES FOR A FASTER RESPONSE SOCIAL MEDIA AND EMAIL WORK BEST.
- WE DO NOT OFFER A REFUND POLICY AT THE MOMENT ONLY EXCHANGES OR GIFTCARDS FOR THE AMOUNT OF THE ITEMS PAID EXCLUDING SHIPPING.
- IF THE ITEM DID NOT FIT, OR THE ITEM DIDN'T SUIT YOUR LIKING, YOU HAVE 7 DAYS, FROM THE TIME YOU RECEIVED THE ITEM, TO CONTACT US TO PURSUE THE EXCHANGE PROCESS.
- ITEMS MUST HAVE ALL ORIGINAL TAGS, PACKAGING (FOR FOOTWEAR), AND MUST BE IN AN UNWORN CONDITION.
- ALL OF OUR ITEMS ARE INSPECTED BEFORE SHIPPING TO INSURE NO DEFECTS NOR STAINS ARE ON THE GARMENTS.
- IF FOR ANY REASON THERE IS A DEFFECT ON AN UNWORN ITEM WE REQUIRE PICTURES OF THE DEFECT OR DAMAGE TO BE EMAILED OR SENT VIA MESSENGER.
- CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING, WE WILL NOT COMPENSATE FOR RETURN SHIPPING.
- ONCE WE RECEIVE THE ITEMS AND ACCEPT THE EXCHANGE YOU WILL RECEIVE AN EMAIL WITH THE GIFTCARD LINK.
NON RETURNABLE ITEMS DUE TO HEALTH CONCERNS
- BODYSUITS, BRALETTES, LEGGINGS, NOR ANYTHING WITH A PANTY UNDERWEAR ATTACHED TO THE CONSTRUCTION OF THE ITEM.
- HAIR ACCESSORIES, NOR BEAUTY PRODUCTS.
- ITEMS THAT ARE WORN.